Shipping policy
SHIPPING & PRE-ORDER POLICY
Last updated: October 5, 2026
This Shipping & Pre-Order Policy applies to purchases made through falconstallion.market, operated by Falcon and Stallion Groups LLC (“Falcon & Stallion,” “we,” “us,” or “our”).
Standard Orders
Products that are in stock and not identified as pre-order products will be processed and shipped within the estimated timeframe displayed on the applicable product page, at checkout, or in the order confirmation.
Once your order has shipped, you will normally receive a shipment confirmation containing available tracking information.
Delivery estimates provided by shipping carriers are estimates only. Delivery may be affected by weather, carrier disruptions, security inspections, natural events, or other circumstances outside our reasonable control.
Pre-Orders
From time to time, Falcon & Stallion may offer products for pre-order before they are available for immediate shipment.
A product offered for pre-order will be clearly identified as such on the applicable product page.
The product page will provide an estimated shipping date, shipping window, release period, or other fulfillment estimate applicable to that particular pre-order.
By placing a pre-order, you acknowledge that:
- the product is not currently available for immediate shipment;
- the estimated shipping timeframe is an estimate rather than a guaranteed delivery date
- production, sourcing, quality-control, transportation, or other circumstances may affect the estimated fulfillment timeframe and
- payment may be collected at the time the pre-order is placed unless otherwise stated at checkout.
- We make reasonable efforts to provide accurate fulfillment estimates based on the information available when a pre-order is offered.
Changes to Pre-Order Shipping Estimates
If we determine that a pre-order cannot be shipped within the timeframe originally communicated, we may provide an updated estimated shipping timeframe.
Where required by applicable law, customers will be given an opportunity to:
- consent to the revised shipping timeframe or
- cancel the affected unshipped order and receive a refund.
We may also cancel and refund a pre-order if circumstances prevent us from fulfilling it.
Orders Containing Pre-Order and In-Stock Products
If an order contains both pre-order products and products that are immediately available, we may:
-
ship the entire order together once all products are available; or
-
ship available products separately.
The fulfillment method may depend on the products, shipping destination, logistics, or information displayed at checkout.
Unless otherwise stated, customers should assume that an order containing a pre-order item may be held until all products in the order are ready to ship.
Pre-Order Cancellations
Unless a product page states that different terms apply, customers may request cancellation of an unshipped pre-order by contacting us at operations@falconstallion.market.
We will make reasonable efforts to honor cancellation requests received before fulfillment has begun.
Once an order has entered fulfillment, been packed, or been shipped, it may no longer be possible to cancel it and our Returns & Refunds Policy will apply instead.
Any rights customers may have under applicable law relating to delayed shipment remain unaffected.
Limited-Quantity Pre-Orders
Some pre-order products may be produced or made available in limited quantities.
Placing a pre-order reserves the customer's opportunity to receive the product, subject to successful payment and our ability to fulfill the order.
In rare circumstances, production shortages, quality-control decisions, supplier issues, or other events may reduce the quantity available for fulfillment. If we are unable to fulfill an accepted pre-order, we will cancel the affected portion of the order and issue a refund.
U.S. Shipping
We currently offer free standard shipping on U.S. orders unless otherwise stated on the Store or at checkout.
Shipping offers may be changed or discontinued for future orders at any time.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an address error before your order has shipped, contact us as soon as possible at operations@falconstallion.market.
We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made once fulfillment has begun.
We are not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.
If an undeliverable shipment is returned to us, additional shipping charges may apply if reshipment is requested and the delivery failure resulted from incorrect information provided at checkout.
Lost or Damaged Shipments
If tracking indicates that a package has been lost, or if your order arrives materially damaged in transit, contact us at operations@falconstallion.market as soon as reasonably possible.
Please include your order number and, where applicable, photographs of:
- the shipping package
- the shipping label
- the protective packaging and
- the damaged product.
We may require this information to process a carrier claim or determine an appropriate replacement or refund.
International Orders
If international delivery is offered to your destination at checkout, you may be responsible for customs duties, import taxes, brokerage charges, or similar governmental charges unless expressly stated otherwise.
Fragrance products may also be subject to carrier or destination-country restrictions, particularly where alcohol-based fragrances or other regulated shipping materials are involved.
We reserve the right to cancel and refund an order if we cannot legally or reasonably ship the product to the destination provided.
Contact
Questions concerning shipping, pre-orders, or an existing order may be sent to: